Learn about some simple solutions to fix the most common sign-in issues.
HAVE YOU TRIED A DIFFERENT EMAIL ADDRESS? Multiple emails If you have multiple email accounts or changed your email address since you originally purchased, try using your other or previous email address.
Please use the same email address to keep all your Adobe plans and products associated with a single account. ARE THE CAPS LOCK AND NUM LOCK KEYS OFF? Caps Lock and Num Lock To avoid typing an incorrect user name or password, make sure that the Caps Lock and Num Lock keys are off. Then retype your email and password.
HAVE YOU TRIED USING A DIFFERENT BROWSER? Browser conflict Try signing in using a different browser. If cookies are disabled, enable cookies, and clear your browser’s cookies and cache. (See your browser’s documentation for instructions.)
ARE YOU TRYING TO SIGN IN WITH YOUR FACEBOOK, GOOGLE, OR APPLE ACCOUNT? Resolve errors signing in with Facebook, Google, or Apple To resolve errors that occur when you sign in with your Facebook, Google, or Apple account, see Resolve errors related to Adobe account sign-in with Facebook, Google, or Apple.
ARE YOU NOT ABLE TO SIGN IN TO CREATIVE CLOUD DESKTOP APP? Creative cloud error If you can't sign in to your Creative Cloud desktop app, see Troubleshoot Creative Cloud activation errors.
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